Troubleshooting

If you got 'Connection failed' message from SecurityKISS Tunnel, please try the following steps:

1. Select different server from the list and connect again

2. Select different protocol on the server list (UDP or TCP) and try again

3. Check your Internet connection and Firewall settings

4. Whitelist SecurityKISSTunnel.exe in Firewall and Antimalware software

5. Uninstall LogMeIn Hamachi software if it is present on your PC

6. Make sure the operating system date and time are correctly set. SecurityKISS Tunnel requires valid current date to work.

7. Check if you are using up to date version of the program. If not, download and install the new version. You can also send an empty email to download@securitykiss.com and we will send back a copy of the program.

8. Run SecurityKISS Tunnel in Troubleshooting mode:

9. If none of the above steps helps, run the Troubleshooting mode again:

• Exit SecurityKISS Tunnel if it was opened (Action -> Exit)
• Start SecurityKISS Tunnel in Troubleshooting mode as above (Windows Start menu -> SecurityKISS Tunnel -> Troubleshooting mode)
• Try to connect and wait for connection succeeds/fails
• Send us logs for analysis using Options -> Send logs:
  
  
  
  
• Describe the problem and include your Client ID in the support form.
  In case of any problem with sending logs:
• Open the following path c:\Program Files\SecurityKISS Tunnel\Debug\ in your file system and send the files that you find there by email to support@securitykiss.com